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We hold ourselves to the highest ethical and professional standards and we provide prompt, fair, and equitable claims service.
Product specific claims information
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Horse mortality
Before you report an horse mortality incident or file a claim, please review this important claims information and verify coverage before any surgical procedures.
Call during business hours (8:30 a.m. – 5:00 p.m. EST): +1.800.362.7535
Call after 5:00 p.m., weekends and holidays: +1.800.446.7925
Animal loss procedures
DO
1. Report all accidents, sicknesses, injuries and deaths.
2. Contact Markel for permission prior to any surgical procedures.
3. Make arrangements for an autopsy.
4. Call police in case of theft, shooting or vehicular involvement.DON’T
1. Perform any surgical procedure without contacting Markel.
2. Have an animal put down without consent of Markel.
3. Have an animal removed prior to performance of an autopsy.
4. Neglect a police report (if needed due to theft, shooting, or vehicular involvement).CAUTION
Please provide these procedures to anyone with care, custody and control of the insured animal. Failure to comply may jeopardize your coverage.
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Small business
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Hagerty classic and collector cars and boats
Our partners at Hagerty have proven expertise in protecting classic cars based on decades of experience.
International claims
In the event of a claim, please check your policy for contact information. Generally, this will be the broker who originally arranged your policy. If, however, you would like to discuss a claim with one of our experts, please use the appropriate link below.
International Wholesale - London, Asia, and Lloyd's Syndicate
We want to give you and your business the confidence to keep going whatever happens, so our highly experienced claims specialists are here to help. By using our deep expertise and understanding the need for flexibility, our thoughtful approach to claims means we give you and your business freedom so you can keep performing, regardless of what uncertainty tomorrow may bring.
Contact the international wholesale London and Asia claims team
National markets
Markel Global Reinsurance Claims
The claims team at Markel Global Reinsurance is committed to serving the needs of our underwriters, brokers and cedants. Through our centralized email address for incoming claims, we strive to promptly review new and updated claims notices and information. We also work closely with our underwriters by sharing claims trends and developments on the claims we are handling. Our claims operations are based in the US, London and Dublin. Our experienced and knowledgeable team is available and ready to serve as a trusted partner throughout the claims process.
Email us to start the claims process.